Refund Policy

At Medistar Healthcare, customer satisfaction is our priority. This Refund Policy explains the terms and conditions for refunds on products purchased through our website.

By placing an order with Medistar Healthcare, you agree to the following Refund Policy.

1. Eligibility for Refund
A refund may be initiated under the following circumstances:

• The order is cancelled before dispatch.
• A damaged product is delivered.
• An incorrect product is delivered.
• The product has a verified manufacturing defect.
• The ordered product is unavailable after payment has been received.

Refunds are subject to verification and approval by Medistar Healthcare.

2. Cancellation Before Dispatch
Customers may cancel their order before it has been dispatched.
If the cancellation is approved before shipment:

• The refund will be processed to the original payment method.
• Payment gateway or banking charges, if applicable, may be deducted from the refund amount.

3. Refund After Delivery
Refunds after delivery will only be considered if:

• The product received is damaged.
• The wrong product has been delivered.
• The product has a manufacturing defect.

Customers must report such issues within 48 hours of delivery to be eligible for a return, and return can be raised by contacting our customer support and providing clear photographs or videos of the product.

4. Refund Process
Once the returned product has been received and inspected by Medistar Healthcare:

• Approved refunds will be credited within 7 business days.
• The refund will be credited to the original payment method used during purchase.

The time taken for the refund to reflect in your account depends on your bank or payment service provider.

5. Payment Method
All approved refunds will be credited only to the original payment source used while placing the order.
Refunds cannot be transferred to another bank account, wallet, or payment method.

6. EMI Transactions
If your purchase was made using an EMI option:

• The refund will be processed according to your bank or financial institution’s policies.
• Any interest charged on EMI transactions will be governed by the respective bank’s terms and conditions.
• Medistar Healthcare is not responsible for delays or interest adjustments made by the bank or financial institution.

7. Non-Refundable Situations
Refunds will not be provided in the following cases:

• The product has been used or consumed.
• The product is returned without its original packaging.
• The return request is made after the specified reporting period.
• Damage caused due to misuse, improper storage, or negligence.
• Change of mind after the order has been shipped (unless covered under our Return Policy).

8. Shipping Charges
Shipping charges are generally non-refundable unless:

• The wrong product was delivered.
• The product arrived damaged.
• The return is approved due to an error by Medistar Healthcare.

9. Right to Refuse Refund
Medistar Healthcare reserves the right to reject any refund request if:

• The returned product does not meet the eligibility criteria.
• False or misleading information has been provided.
• The return request violates this Refund Policy.

10. Contact Us
If you have any questions regarding refunds, returns, or cancellations, please feel free to contact us.

Medistar Healthcare
📍 Address: K-63, Vijay Vihar, Rohini, Delhi – 110085, India
📧 Email: care@ujjayi.in
📞 Customer Support: +91 8796336020

Business Hours:
Monday – Saturday: 10:00 AM to 6:00 PM (IST)
Sunday & Public Holidays: Closed