Last Updated: July 2026

At Medistar Healthcare, we strive to provide high-quality healthcare and herbal products. Customer satisfaction is our priority. Please read our Cancellation & Return Policy carefully before placing an order.

1. Order Cancellation

Before Dispatch

Customers may cancel their order before it has been dispatched from our warehouse.

To request cancellation, please contact our Customer Support team as soon as possible.

Once the cancellation request is approved:

• The order will be cancelled.
• Any eligible refund will be processed according to our Refund Policy.
• If payment gateway or banking charges apply, they may be deducted from the refund amount.

After Dispatch

Once an order has been handed over to our courier partner, it cannot be cancelled.

However, if the delivered product is damaged, defective, or incorrect, customers may request a return or replacement in accordance with this policy.

2. Order Acceptance

Order confirmation via email, SMS, or WhatsApp only confirms that we have received your order.

Medistar Healthcare reserves the right to:

• Accept or reject any order.
• Cancel orders due to stock unavailability.
• Cancel orders containing pricing or technical errors.
• Cancel suspicious or fraudulent orders.
• Request additional verification before processing an order.

If an order is cancelled by Medistar Healthcare after payment has been received, the full eligible amount will be refunded to the original payment method.

3. Return Policy

Products may be returned only under the following circumstances:

• Incorrect product delivered.
• Product received in damaged condition.
• Manufacturing defect.
• Product expired at the time of delivery.

Return requests must be submitted within 48 hours of delivery.

Requests received after this period may not be accepted.

4. Products Not Eligible for Return

For hygiene, safety, and quality reasons, returns will not be accepted if:

• The product has been opened or used.
• The product seal has been broken.
• The product has been damaged due to misuse or improper storage.
• The return request is made after the eligible return period.
• The product was purchased during clearance or special promotional sales (unless received damaged or incorrect).

5. Condition for Returns

To qualify for a return, the product must be returned:

• In its original packaging.
• With all labels intact.
• Along with the original invoice.
• With all accessories (if applicable).
• In unused and resalable condition.

Products failing quality inspection may not qualify for refund or replacement.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Please contact us within 48 hours of delivery with:

• Order Number
• Product photographs
• Images of the outer packaging
• A brief description of the issue

Our support team will verify the request and arrange a replacement or refund, if approved.

7. Return Pickup

Where return pickup service is available, Medistar Healthcare will arrange pickup through its courier partner.

Customers are requested to:

• Pack the product securely.
• Keep the original packaging intact.
• Hand over the product only to the authorized courier representative.

If pickup service is unavailable in your location, our customer support team will guide you through the return process.

8. Exchange Policy

Eligible products may be exchanged only if:

• The wrong product was delivered.
• The product is damaged.
• The product has a verified manufacturing defect.

Replacement is subject to stock availability.

If the requested replacement is unavailable, a refund will be processed according to our Refund Policy.

9. Free Gifts

Complimentary or promotional free gifts supplied with an order:

• Cannot be exchanged.
• Cannot be refunded.
• Must be returned if the main product is returned for a refund.

10. Refund After Return Approval

Once the returned product has been received and successfully inspected by Medistar Healthcare:

• The refund or replacement will be processed.
• Refunds will be credited to the original payment method.
• Processing generally takes 5–7 business days, while the final credit depends on your bank or payment provider.

11. Contact Us

For cancellations, returns, exchanges, or product-related assistance, please contact us:

Medistar Healthcare

📍 Address:
K-63, Vijay Vihar, Rohini, Delhi – 110085, India

📧 Email: care@ujjayi.in

📞 Customer Support: +91 8796336020

Business Hours:
Monday – Saturday: 10:00 AM – 6:00 PM (IST)
Sunday & Public Holidays: Closed